![]() Too high and customers won’t accept to sign them, too low and they’ll jump on it and the extra costs will have to come out of your own pocket. Obviously, if your quotes are not accurate, then you’ll end on the losing side regardless. The customer has to pay the sum and the HVAC contractor can’t charge more or less, regardless of the final cost of the service. The key difference is that a quote is a signed agreement that is legally binding to both parties. This is where estimates and quotes can help!Īn estimate is an informal price, a ballpark figure if you will, that HVAC technicians (or any other kind of tradesman) can give customers prior to starting the work. An often cited reason for refusing to pay is that the final cost is too high and the customer argues that they never agreed to it in the first place. In the HVAC industry, knowing the difference between estimates and quotes can improve your cash flow and help prevent customers from not paying for services. The difference between estimate and quote. Analyze if it’s worth chasing – and how often can you afford not to chase.The right time to send a demand letter.The difference between estimate and quote.This begs the question: what should you do as the manager when a customer won’t pay for work done? A. A plumbing business could be dealing with the issue of non-paying customers, but it applies just the same to an HVAC company or an electrical contractor. ![]() There’s a myriad of reasons why customers refuse to pay and we’ve highlighted some popular ones here. ![]() Any business will have to deal with non-paying customers at some point but that doesn’t mean they’re looking forward to it. ![]()
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